Refund Policy
Last Updated: February 24, 2026🛡️ 90-Day "Sleep Better" Guarantee
Try EsoFly risk-free. If you don't love it, we'll refund you. No hassle.
At EsoFly, we stand firmly behind the quality of our US-stocked products. We want you to be completely satisfied with your wellness journey. If you're not happy for any reason, we've got you covered with our industry-leading policy.
1. Our 90-Day Guarantee
We offer a full 90-day risk-free trial on all EsoFly devices. If you don't experience better sleep, relaxation, or satisfaction within 90 days of receiving your order, we will refund your purchase price.
The Highlights:
- Full Refund: 100% of the product price.
- Timeframe: 90 days from the date of delivery (not purchase date).
- Condition: We accept returns even if the box is opened (we want you to try it!).
- US Returns: Fast processing via our US logistics center.
2. How to Request a Refund
Step 1: Email our support team at contact@esofly.com within 90 days of delivery.
Step 2: Include your Order # and a brief reason (this helps us improve).
Step 3: We will send you a Prepaid Return Label (for US customers) or return instructions.
Step 4: Drop the package off at the carrier.
Step 5: Refund is triggered within 48 hours of warehouse inspection.
3. Eligibility Checklist
3.1 Eligible for Refund ✅
- Requests made within 90 days of delivery.
- Items in original condition or lightly used (normal wear is okay).
- Items returned with original accessories (cables, remote, etc.).
3.2 Not Eligible ❌
- Digital products (guides/e-books).
- Gift cards.
- Products with severe physical damage due to misuse or accidents (dropped/broken by user).
- Returns initiated after the 90-day window.
4. Return Shipping
🇺🇸 United States Customers
We make it easy. We provide a Prepaid Return Shipping Label for all domestic returns. No cost to you for defective items. For preference-based returns, a small label fee may be deducted.
🌎 International Customers
For orders shipped outside the US, customers are responsible for return shipping costs to our US warehouse. We recommend using a trackable shipping method. We will refund the full product price upon receipt.
5. Damaged or Defective Items
Arrived broken? That's on us.
If your product arrives damaged or defective, please contact us immediately with a photo of the issue. You do not need to return the broken item in most cases. We will simply send a Free Replacement immediately via expedited shipping.
6. Refund Timeline
We pride ourselves on speed. Here is what to expect:
| Action | Timeframe |
|---|---|
| Support Response | Within 24 Hours |
| Return Label Issued | Immediate (upon approval) |
| Warehouse Inspection | 1-2 Business Days after receipt |
| Funds on Your Statement | 3-5 Business Days (bank dependent) |
7. Order Cancellations
We try to ship orders fast (often same-day). If you need to cancel:
- Before Shipment: Full refund immediately.
- After Shipment: You will need to wait for the item to arrive and initiate a standard return.
8. Contact Us
Need to start a return or have a question? We are here to help.
Business Name: EsoFly
Email: contact@esofly.com
Support Hours: Mon-Fri, 9AM - 5PM EST
Warehousing: US-Based Logistics Center
We operate internationally with a focus on US consumer protection standards.
💚 Your peace of mind is our priority. We handle every return with fairness and speed.